POLICIES | My Site

Welcome to RAW N’ UNCUT, the operator of the THERAWNUNCUT.SHOP website, which provides you with our valuable SERVICE. We value your privacy, and this Privacy Policy is intended to provide you with clear information about how we collect, use, and disclose Personal Information when you choose to use our Service through the THERAWNUNCUT.SHOP website. By using our Service, you signify your consent to the collection and utilization of your information in accordance with this policy. Please take a moment to read and understand the following information. Your Personal Information is crucial to us, and we are committed to safeguarding it.

Information We Collect:

When you use our Service, we may collect certain Personal Information that is necessary for providing and enhancing our offerings. This information may include but is not limited to, your name, contact details, shipping address, and payment information.

How We Use Your Information:

- We use the Personal Information we collect to deliver and improve the Service we provide to you. This may include processing your orders, ensuring timely delivery, and responding to your inquiries.

- We do not sell, rent, or share your Personal Information with third parties, except as described in this Privacy Policy.

Your Agreement

By making a purchase through our website, you agree to the following terms and conditions:

-You have carefully read the product descriptions and fully understand the products you are purchasing.

-You acknowledge and agree to our exchange policy, which can be found in our Frequently Asked Questions (FAQs) section.

-You agree not to initiate a dispute or chargeback for your digital or physical product purchases.

-You understand that once an order is submitted, cancellations cannot be accommodated.

-We take your privacy seriously and make every effort to ensure the security and confidentiality of your Personal Information. However, please be aware that no method of online transmission or storage is completely secure, and we cannot guarantee the absolute security of your data.

By using our Service, you acknowledge that you have read, understood, and agreed to the terms outlined in this Privacy Policy. If you do not agree with these terms, please refrain from using our Service.

If you have any questions or concerns about this Privacy Policy or the handling of your Personal Information, please don't hesitate to contact us here.

Effective Date: November 14th, 2023.

Shipping Policy:

Please read this carefully, and if you have any questions, feel free to reach out for clarification.

- Lost Packages: If you're concerned about your package getting lost in the mail, we recommend choosing one of our shipping options that includes insurance to cover lost or stolen packages. Please note that our free shipping option does not come with insurance, and Raw N' Uncut is not responsible for any losses or thefts associated with it.

- Delivery Times: Check the estimated delivery times on each product page and in your cart before completing your order. These times are accurate, and while your order might arrive sooner, please refrain from reaching out to inquire about shipping before the estimated date.

- Shipping Speed: Selecting USPS 2 Day or USPS Overnight shipping does not mean your order will ship within 2 days or overnight. These options refer to the shipping speed after the processing time. All orders go through a processing time frame. -Plan Ahead: If you have an upcoming event, please order your hair well in advance to avoid unexpected delays. Alternatively, choose from our "Hair On Hand" selection, which is ready to ship.

- Hair Appointments: We strongly advise against making any hair appointments until you have received the hair in your hands. Raw N' Uncut is not liable for cancellation fees or lost deposits. We cannot provide refunds if your hair doesn't arrive in time. -Immediate Shipping: If you need your hair shipped immediately, consider ordering from our "Hair On Hand" selection.

-Accurate Address: Ensure that you provide the correct address, including apartment or house numbers. In case your package gets lost or rerouted, correcting the address could take weeks.

- Delivery Issues: If your package is delivered to the wrong address, contact the shipping carrier first. For any delivery-related problems, please reach out to the shipping carrier directly. If you need assistance contacting the shipping carrier, we can help.

- Holiday Delays: During the holiday season, especially from November to January, transit times may experience delays. Please be patient during USPS and FedEx peak season and allow extra time for deliveries.

- Billing and Shipping Address: If your billing and shipping address do not match, consider using PayPal or Apple Pay during checkout to prevent order cancellation.

Thank you for choosing Raw N' Uncut. We appreciate your understanding and cooperation with our shipping policies.